Michael Costello

General Manager, Innovation and Gateway Services, Healthdirect

As General Manager of Innovation and Gateway Services, Michael works with our customers in government to lead and develop innovative solutions for consumers who need to find the right advice, services and support in health-related areas.

He leads the My Aged Care and Carer Gateway services and is also responsible for leveraging and growing our multichannel and product innovation capabilities across the organisation. Michael is interested in several key healthcare disruption trends, including the Internet of Things and blockchain technology.

Michael sits on several key Commonwealth eHealth boards and innovation advisory committees including the Commonwealth’s Aged Care Board, the Secure Messaging Program Steering Group, and the Australian Digital Commerce Association Advisory Council and Innowell’s Project Synergy.

Prior to joining Healthdirect Australia in July 2016, Michael was the Executive Director of Innovation, Strategy and Architecture for eHealth NSW where he delivered the eHealth strategy for NSW Health as well as a long-term funding plan. Michael has previously worked as a Director for PwC where he consulted to governments and major corporates on IT strategy. He also spent several years in senior executive and security roles for Dimension Data.

Michael commenced his career in medical research and roles in public and private healthcare.